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Privacy Policy

Last updated: 4 November 2026

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Your Body Your Health respects your privacy. This policy explains how your personal information is used when you visit this website, make an enquiry or use our services.

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Who is responsible for your information?

Emily Sophie Clare, known as Sophie, operates as a sole trader trading as Your Body Your Health and is responsible for your personal information.

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For privacy enquiries, please contact:

Telephone: 07580 138138
Post: 20 Moor Farm Avenue, Mosborough, Sheffield, S20 5JP

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Information we collect

Depending on your contact with the practice, we may collect:

  • Your name, telephone number and other contact details you provide.

  • Enquiry messages and appointment or class arrangements.

  • Relevant medical history, assessment findings and treatment information.

  • Information needed for your participation in physio-led Pilates.

  • Payment records and receipts.

  • Technical information collected when you visit this website, such as your IP address and browser information.

You normally provide this information directly. Where relevant to your care, information may also come from another healthcare professional or someone acting on your behalf.

Clinical histories and treatment notes are kept as paper records. Enquiries and appointment communications may also be held on the services used to communicate with you.

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How we use your information

We use your information to respond to enquiries, arrange appointments and classes, provide care, maintain records, manage payments and meet legal obligations.

Appointments and payments are arranged directly with Sophie, rather than through this website.

Messages are limited to enquiries, appointments, classes and your care. We do not use your details for promotional newsletters or marketing messages.

You choose what information to provide. However, without relevant contact or health information, we may be unable to arrange services or provide care safely.

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Our lawful bases

We rely on the following lawful bases under UK data protection law:

  • Contract: to arrange and provide services you request.

  • Legal obligation: to meet applicable legal requirements.

  • Legitimate interests: to respond to general enquiries, administer and protect the practice, and manage complaints or legal claims, where your rights do not override those interests.

  • Consent: where required for a specific use of your information.

Health information has additional protection. Where necessary for assessment and treatment, we process it for healthcare purposes under Article 9(2)(h) of the UK GDPR and applicable provisions of the Data Protection Act 2018, subject to professional confidentiality.

Where we rely on consent, you may withdraw it by contacting Sophie. This does not affect earlier lawful processing.


Text messages, calls and WhatsApp

You can contact Sophie by telephone, text message or WhatsApp. Your number and communications are used to respond and manage the services you request.

Please keep initial messages brief and avoid sending detailed medical information. Sophie can explain how to provide information needed for your care.

Telephone networks and WhatsApp also process information under their own privacy policies.


Sharing your information

We share information only where necessary and appropriate. This may include:

  • Providers supporting website hosting and communications.

  • Professional advisers, accountants and insurers where needed.

  • Healthcare professionals involved in your care, with your permission where appropriate.

  • Authorities where disclosure is legally required or otherwise lawfully necessary, including for safeguarding.

We do not sell your personal information.


Website hosting and cookies

This website is hosted by Wix, which may process technical information to operate, maintain and secure the website.

We have not added advertising tracking, embedded maps or embedded videos. Cookies and similar technologies may nevertheless be used by Wix or enabled website features.

Where consent is legally required, optional cookies will only be used after you agree.
 

Keeping and protecting your information

We retain information for as long as necessary for its purpose, taking account of clinical record-keeping requirements, professional and insurance guidance, legal obligations and any ongoing complaint or claim.

Enquiry messages are retained while needed to respond and resolve related matters. Relevant care information may become part of your clinical record. Financial records are retained for applicable accounting and tax requirements.
We use appropriate measures to protect paper records and electronic communications from loss, misuse and unauthorised access. Records are securely destroyed or deleted when no longer required.
 

Your rights

Depending on the circumstances, you may ask to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Have information deleted.

  • Restrict its use.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

You also have the right to object to processing based on legitimate interests.

These rights are subject to legal conditions. Some records may need to be retained despite a request for deletion.

Contact Sophie using the details above to exercise your rights.


Complaints

Please contact Sophie if you have concerns about your personal information.

You may also complain to the Information Commissioner’s Office at:

https://ico.org.uk/make-a-complaint/


Updates

This policy may be updated when our services or information-handling arrangements change. The latest version will appear on this page.

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